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Bachmann Branchline 35-777 Class 69 69002 'Bob Tiller CM&EE' BR Blue (GBRf)

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SKU: 35-777

£212.45
£244.95 £212.45
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Due to be Released - October/November 2025

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Due to be Released - October/November 2025

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Description

The real Class 69 Diesel Locomotives have been created for GBRf through the conversion of redundant Class 56s and we are delighted to present this Bachmann Branchline OO scale model of Britain’s newest mainline diesel.

Produced under an exclusive agreement with GBRf, the Branchline model has been painstakingly developed hand-in-hand with the introduction of the GBRf fleet. With the Class 69s being built from donor locomotives that were first built by three different works and have themselves seen almost fifty years of use and modification, Bachmann has worked closely with GBRf to accommodate any detail differences that were present on the donors and have remained apparent on the rebuilt machines, along with any changes made to the final design of the Class 69 during the ongoing build programme.

This diligent approach has resulted in a truly magnificent model which befits the Branchline name, capturing the Class 56 shape to a tee alongside the modern adornments and many changes made to the locomotives to create the 69s.

The bodyshell features crisp, accurate mouldings to depict the main features along with separately fitted parts, including etched bodyside and roof fan grilles, metal windscreen wipers and separately fitted driver’s door handrails. Inside the cab there is interior detailing which will be decorated appropriately whilst machine room detailing is visible through the bodyside grilles. The underframe equipment is all present and correct, composed of many separate parts along with sandboxes and sandpipes and sprung metal buffers, but it is the bogies that really bring this model to life. It’s hard to describe these as anything but a work of art, using countless separate components to model every aspect of the bogie in full relief, from the brakes to the suspension, even down to the separately fitted bogie-body securing chains.

All of this detail, both inside and out, will be brought to life with an exquisite livery application using true-to-prototype colours, fonts and logos and with the help of GBRf official livery diagrams.

Under the body, the Branchline Class 69 features our proven drive system using a 5 pole motor with twin flywheels driving all axles on each bogie. Electrical pick-up comes from all wheels whilst DCC provision comes in the form of a Plux22 interface. Directional lighting is of course provided, along with cab and machine room lighting when used on DCC. Whilst every model comes with a pre-fitted speaker, for those looking for sound then our SOUND FITTED and SOUND FITTED DELUXE variants with their Dual Fitted XL Speaker System is the obvious choice. Talking of SOUND FITTED DELUXE, opt for our top of the range model and you can enjoy the additional features of motorised radiator fans and DCC-uncoupling – thanks to the Bachmann Auto-release Coupling System!

- Bachmann Branchline OO Scale
- Era 9
- Pristine BR Blue (Large Logo) (GBRf) livery
- Running No. 69002
- Named ‘Bob Tiller CM&EE'
- Etched Nameplates included
- Equipped with a Plux22 DCC Decoder Socket – recommended Decoder item No. 36-570B
- Length 254mm

BACHMANN BRANCHLINE CLASS 69 SPECIFICATION

MECHANISM:

- Five pole, twin shaft motor with two flywheels providing drive to both bogies
- All axle drive
- Electrical pickup from all wheels
- Separate metal bearings fitted to each axle
- Diecast metal chassis block and bogie towers
- Diecast metal gearboxes, with gearing arranged for prototypical running speeds and haulage capabilities
- 5mm (OO gauge) wheels to NEM310 & NEM311 standards with authentic profile and detailing
- Close coupling mechanism fitted at each end, each of which is fitted with coupling pockets to NEM362 standards
- Auto-Release Couplings fitted at both ends – DCC operated, hands-free uncoupling with the press of a function button (SOUND FITTED DELUXE models only)
- Designed to operate on curves of second radius (438mm) or greater

DETAILING:

- Bogies constructed from multiple components featuring full relief detail
- Rotating radiator fans, driven by an independent motor and gearbox, operated as part of the sound project on DCC and Analogue control (SOUND FITTED DELUXE models only)
- Separately applied metal detail parts, including lifting eyes, windscreen wipers and etched bodyside and fan grilles
- Sprung metal buffers
- Each model supplied with a full set of decorated, model-specific bufferbeam pipework and accessory parts

LIGHTING:

- Directional lighting, switchable on/off at either end on DCC or Analogue control
- Cab lighting*, assigned to two DCC functions for separate switching of each
- Separately switched Machine Room lighting* (*when used on DCC)
- Authentic light colours and temperatures selected for each model based on era and application

DCC:

- Plux22 DCC decoder interface
- Bach-Up Stay Alive System providing uninterrupted power to prevent stalling, light flicker and sound cut-outs (operates on DCC only)

SOUND:

- Speaker Fitted – a pre-fitted speaker is included with every model as standard
- Dual Fitted XL – SOUND FITTED and SOUND FITTED DELUXE models feature two speakers, including our new speaker with enhanced bass reproduction for optimum sound performance
- ESU Loksound V5DCC Sound Decoder fitted to SOUND FITTED and SOUND FITTED DELUXE versions
- Sound files produced specifically for the Bachmann Branchline Class 69 using recordings from real locomotives
- SOUND FITTED and SOUND FITTED DELUXE models operate on DCC and Analogue control as supplied. On Analogue, an authentic engine start up sequence and running sounds are produced when power is applied

LIVERY APPLICATION:

- Authentic liveries applied to all models
- Multiple paint applications employed on each model using BR & GBRf specification colours
- Logos, numerals and text added as appropriate using multi-stage tampo printing using authentic typefaces, logos and colours

CLASS 69 HISTORY

The Class 69 Diesel Locomotive was conceived by rail freight operator GB Railfreight (GBRf) to meet their growing locomotive needs. With a requirement for locomotives similar in performance to their fleet of Class 66s, but being unable to purchase new Class 66s, GBRf turned to redundant Class 56s which could be converted into new locos with similar capabilities. As part of the conversion new equipment and systems were installed, including EMD 710 diesel engines, the same as those used in Class 66s. The pool of Class 56s to be converted included examples built at BREL Crewe, BREL Doncaster and Electroputere in Romania, with the conversion work undertaken in Stoke-On-Trent by the American company Progress Rail.

GBRf formally announced the project in Spring 2019 and the first locomotive, No. 69001, commenced running trials at the Severn Valley Railway in February 2021. The type received approval by the Office of Rail and Road in May 2021, allowing the new locomotives to be pressed into service.

The initial order was for ten locomotives with an option for a further six, and by the start of 2024, the first ten locos – Nos. 69001-69010 – had entered service. Each locomotive has been painted by Arlington Fleet Services in Eastleigh and the liveries applied to the Class 69s range from GBRf’s ‘standard’ orange and blue scheme, and variations on it, to retro-BR liveries including BR Blue, BR Large Logo Blue, BR Green and RTC Red & Blue. Several of the Class are named including the first locomotive, No. 69001, which entered traffic in GBRf orange and blue adorned with UK and US flags and named ‘Mayflower’, symbolising the American input into the rebuilding of this British-designed locomotive.

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Detailed Delivery Information

UK Economy Delivery

We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).

This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.

We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.

Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we cannot accept orders billed to or addressed to PO Boxes.

UK Express / Next Day Delivery

We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express/Next Day delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Non-Mainland UK Shipping Information

Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.

Free on all orders under 5KG.

If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.

Please note this is only on orders over 5KG and most orders will come to less than 5KG.

Orders will be shipped on a 2 Day Service regardless of shipping option selected.

International Delivery

Shipping to Europe currently suspended due to changes with Brexit. More information due soon.

Shipping to Non European Countries

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.

Important Note on Delivery Times

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Key Information at a Glance

The most important points from our returns policy.

 Return unwanted items within 30 days (unopened).

 We provide free return shipping for any faulty, damaged, or incorrectly sent items.

 All returns must be initiated by completing our official Returns Form for efficient processing.

 Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.

Can I return my item?

Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Faulty or Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.

If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.

We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.

If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.

What are my cancellation rights?

You may cancel an order from the moment it's placed until 14 days after you receive the goods.

Please contact us by phone or email to request a cancellation.

How do I start a return?

You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.

How do I return my item?

Please complete our Returns Form. We will contact you with instructions.

If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.

Check Royal Mail or parcel services like Parcel2Go for competitive rates.

How much does it cost to return an item?

The cost depends on the return reason:

  • Unwanted item: You cover return shipping costs.
  • Damaged/Faulty item: We cover the return shipping.
  • Incorrect item: We cover the return shipping.

For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.

When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.

A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.

Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.

When will I be refunded?

We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.

How should I package my return?

We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

Description

The real Class 69 Diesel Locomotives have been created for GBRf through the conversion of redundant Class 56s and we are delighted to present this Bachmann Branchline OO scale model of Britain’s newest mainline diesel.

Produced under an exclusive agreement with GBRf, the Branchline model has been painstakingly developed hand-in-hand with the introduction of the GBRf fleet. With the Class 69s being built from donor locomotives that were first built by three different works and have themselves seen almost fifty years of use and modification, Bachmann has worked closely with GBRf to accommodate any detail differences that were present on the donors and have remained apparent on the rebuilt machines, along with any changes made to the final design of the Class 69 during the ongoing build programme.

This diligent approach has resulted in a truly magnificent model which befits the Branchline name, capturing the Class 56 shape to a tee alongside the modern adornments and many changes made to the locomotives to create the 69s.

The bodyshell features crisp, accurate mouldings to depict the main features along with separately fitted parts, including etched bodyside and roof fan grilles, metal windscreen wipers and separately fitted driver’s door handrails. Inside the cab there is interior detailing which will be decorated appropriately whilst machine room detailing is visible through the bodyside grilles. The underframe equipment is all present and correct, composed of many separate parts along with sandboxes and sandpipes and sprung metal buffers, but it is the bogies that really bring this model to life. It’s hard to describe these as anything but a work of art, using countless separate components to model every aspect of the bogie in full relief, from the brakes to the suspension, even down to the separately fitted bogie-body securing chains.

All of this detail, both inside and out, will be brought to life with an exquisite livery application using true-to-prototype colours, fonts and logos and with the help of GBRf official livery diagrams.

Under the body, the Branchline Class 69 features our proven drive system using a 5 pole motor with twin flywheels driving all axles on each bogie. Electrical pick-up comes from all wheels whilst DCC provision comes in the form of a Plux22 interface. Directional lighting is of course provided, along with cab and machine room lighting when used on DCC. Whilst every model comes with a pre-fitted speaker, for those looking for sound then our SOUND FITTED and SOUND FITTED DELUXE variants with their Dual Fitted XL Speaker System is the obvious choice. Talking of SOUND FITTED DELUXE, opt for our top of the range model and you can enjoy the additional features of motorised radiator fans and DCC-uncoupling – thanks to the Bachmann Auto-release Coupling System!

- Bachmann Branchline OO Scale
- Era 9
- Pristine BR Blue (Large Logo) (GBRf) livery
- Running No. 69002
- Named ‘Bob Tiller CM&EE'
- Etched Nameplates included
- Equipped with a Plux22 DCC Decoder Socket – recommended Decoder item No. 36-570B
- Length 254mm

BACHMANN BRANCHLINE CLASS 69 SPECIFICATION

MECHANISM:

- Five pole, twin shaft motor with two flywheels providing drive to both bogies
- All axle drive
- Electrical pickup from all wheels
- Separate metal bearings fitted to each axle
- Diecast metal chassis block and bogie towers
- Diecast metal gearboxes, with gearing arranged for prototypical running speeds and haulage capabilities
- 5mm (OO gauge) wheels to NEM310 & NEM311 standards with authentic profile and detailing
- Close coupling mechanism fitted at each end, each of which is fitted with coupling pockets to NEM362 standards
- Auto-Release Couplings fitted at both ends – DCC operated, hands-free uncoupling with the press of a function button (SOUND FITTED DELUXE models only)
- Designed to operate on curves of second radius (438mm) or greater

DETAILING:

- Bogies constructed from multiple components featuring full relief detail
- Rotating radiator fans, driven by an independent motor and gearbox, operated as part of the sound project on DCC and Analogue control (SOUND FITTED DELUXE models only)
- Separately applied metal detail parts, including lifting eyes, windscreen wipers and etched bodyside and fan grilles
- Sprung metal buffers
- Each model supplied with a full set of decorated, model-specific bufferbeam pipework and accessory parts

LIGHTING:

- Directional lighting, switchable on/off at either end on DCC or Analogue control
- Cab lighting*, assigned to two DCC functions for separate switching of each
- Separately switched Machine Room lighting* (*when used on DCC)
- Authentic light colours and temperatures selected for each model based on era and application

DCC:

- Plux22 DCC decoder interface
- Bach-Up Stay Alive System providing uninterrupted power to prevent stalling, light flicker and sound cut-outs (operates on DCC only)

SOUND:

- Speaker Fitted – a pre-fitted speaker is included with every model as standard
- Dual Fitted XL – SOUND FITTED and SOUND FITTED DELUXE models feature two speakers, including our new speaker with enhanced bass reproduction for optimum sound performance
- ESU Loksound V5DCC Sound Decoder fitted to SOUND FITTED and SOUND FITTED DELUXE versions
- Sound files produced specifically for the Bachmann Branchline Class 69 using recordings from real locomotives
- SOUND FITTED and SOUND FITTED DELUXE models operate on DCC and Analogue control as supplied. On Analogue, an authentic engine start up sequence and running sounds are produced when power is applied

LIVERY APPLICATION:

- Authentic liveries applied to all models
- Multiple paint applications employed on each model using BR & GBRf specification colours
- Logos, numerals and text added as appropriate using multi-stage tampo printing using authentic typefaces, logos and colours

CLASS 69 HISTORY

The Class 69 Diesel Locomotive was conceived by rail freight operator GB Railfreight (GBRf) to meet their growing locomotive needs. With a requirement for locomotives similar in performance to their fleet of Class 66s, but being unable to purchase new Class 66s, GBRf turned to redundant Class 56s which could be converted into new locos with similar capabilities. As part of the conversion new equipment and systems were installed, including EMD 710 diesel engines, the same as those used in Class 66s. The pool of Class 56s to be converted included examples built at BREL Crewe, BREL Doncaster and Electroputere in Romania, with the conversion work undertaken in Stoke-On-Trent by the American company Progress Rail.

GBRf formally announced the project in Spring 2019 and the first locomotive, No. 69001, commenced running trials at the Severn Valley Railway in February 2021. The type received approval by the Office of Rail and Road in May 2021, allowing the new locomotives to be pressed into service.

The initial order was for ten locomotives with an option for a further six, and by the start of 2024, the first ten locos – Nos. 69001-69010 – had entered service. Each locomotive has been painted by Arlington Fleet Services in Eastleigh and the liveries applied to the Class 69s range from GBRf’s ‘standard’ orange and blue scheme, and variations on it, to retro-BR liveries including BR Blue, BR Large Logo Blue, BR Green and RTC Red & Blue. Several of the Class are named including the first locomotive, No. 69001, which entered traffic in GBRf orange and blue adorned with UK and US flags and named ‘Mayflower’, symbolising the American input into the rebuilding of this British-designed locomotive.

Rewards

Rewarding every enthusiast

You can earn and redeem Jadlam Rewards across our entire range of products. Every purchase brings you closer to your next reward.

View Rewards
Jadlam Rewards Card

Delivery

Detailed Delivery Information

UK Economy Delivery

We use Royal Mail Tracked 48 as our main economy delivery service for all parcels. (Items classified as Large Letter by Royal Mail will be sent by Royal Mail 48).

This service aims to deliver within 2-3 working days and is tracked to the delivery point. SMS or email notifications will be sent to you if you have filled in the contact details on your order. This will allow you to view your delivery options prior to delivery and have advanced notice of a delivery day.

We aim to dispatch your order the same day if paid for before 2pm (excluding weekends and UK public holidays). Please note that if your order contains an item with a 1-2 day handling time your item will take longer to dispatch.

Once dispatched you will receive a notification and the item will then be delivered in the next 2-3 working days.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we cannot accept orders billed to or addressed to PO Boxes.

UK Express / Next Day Delivery

We will supply your email address and/or mobile number to the courier, they will use this to send you notification emails and SMS to let you know when your parcel will arrive.

*Where our Express/Next Day delivery service has been selected we aim to dispatch your goods from our warehouse in less than 1 working day of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Delivery will normally take 1-2 working days from the moment you place your order.

Please note that Express/Next Day delivery is a trackable service.

Delivery charges will be automatically calculated at the checkout page.

All product prices quoted are inclusive of VAT.

Please note that we can't accept orders billed to or addressed to PO Boxes.

Non-Mainland UK Shipping Information

Applies to: Northern Ireland, Channel Islands, Isle Of Man, Scottish Highlands & Islands, Scilly Isles.

Free on all orders under 5KG.

If your order weighs more than 5KG we will need to ship this via DPD which will incur a delivery charge of £9.99.

Please note this is only on orders over 5KG and most orders will come to less than 5KG.

Orders will be shipped on a 2 Day Service regardless of shipping option selected.

International Delivery

Shipping to Europe currently suspended due to changes with Brexit. More information due soon.

Shipping to Non European Countries

Shipping to Non European destinations is charged based on order value & order weight. In certain cases extra shipping charges may be required.

We aim to dispatch your goods from our warehouse within 2 working days of you placing your order (excluding weekends and UK public holidays). We will send you an email confirming when we have dispatched your order. Postal delivery will normally take a further 5 working days.

Delivery times and charges vary by country.

Multiple delivery addresses in the same order will result in multiple delivery charges.

When ordering goods from Jadlam Toys & models for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Jadlam Toys & Models, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

All product prices quoted are inclusive of VAT (Value Added Tax). VAT on non EU deliveries cannot be reclaimed.

Important Note on Delivery Times

We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond the control of Jadlam Racing and therefore cannot be guaranteed.

Returns

Key Information at a Glance

The most important points from our returns policy.

 Return unwanted items within 30 days (unopened).

 We provide free return shipping for any faulty, damaged, or incorrectly sent items.

 All returns must be initiated by completing our official Returns Form for efficient processing.

 Ensure items are returned in 'as new' condition with original packaging to qualify for a full refund.

Can I return my item?

Not Wanted

An unwanted product can be returned for a full refund within 30 days of delivery as long as it’s still in its original, unopened packaging.

In accordance with your rights when you purchase goods online, unwanted items can be returned even if you have opened them for inspection as long as you let us know within 14 calendar days from the day after delivery. You can examine the goods as you would in a shop but to obtain a full refund you must not use them. The goods must be returned in ‘as new’ condition and in their original packaging. The packaging must not be ripped or damaged or we may refuse the return.

Returns and exchanges can only be processed with proof of purchase. Please provide your order number when you return a product.

You will be liable for the cost of returning the goods to us and must ensure that they are returned in protective packaging.

Faulty or Damaged

If you have received a damaged or faulty item from us you can return it for a repair, replacement or refund.

If the item is faulty or damaged we will cover the costs of the return shipping. Please contact us prior to returning so we can arrange a free returns label or resolve the fault you are experiencing.

Please make it clear what the issue is on our returns paperwork, as some minor issues may not be very clear to our returns department.

Some manufacturers prefer to deal with faulty items themselves, so returns may be sent directly to the manufacturer. This helps you get a replacement or repair faster.

Incorrect

An item received incorrectly can be returned for a refund or replacement. Please make it clear on the returns paperwork which action you would like us to take. If you do not complete this section, we will automatically issue a refund.

If the item is incorrect, we will cover the return shipping costs. Please complete a returns request form by clicking here and we will provide a returns shipping label for you.

What is your Returns Period?

You can return an item up to 30 days after the date of delivery.

EXTENDED CHRISTMAS RETURNS (covers all orders placed in November & December 2024) ends 31st January 2025.

How do I cancel my order?

If you choose to cancel an order that you have not yet received, please contact us via phone or email. Have your order number ready for quicker processing. Use "Cancellation Request" in your contact message.

We do our best to cancel orders quickly, but it's possible the order is dispatched before we process your request.

If your order has already shipped, you'll need to return it after receiving it. This will be treated as an unwanted return, and you’ll be responsible for return shipping costs.

What are my cancellation rights?

You may cancel an order from the moment it's placed until 14 days after you receive the goods.

Please contact us by phone or email to request a cancellation.

How do I start a return?

You need to complete our Returns Form. A member of our Returns Department will contact you with full instructions.

How do I return my item?

Please complete our Returns Form. We will contact you with instructions.

If you're arranging your own return, please use a tracked courier service. We cannot be held liable for undelivered returns. Reuse original packaging if possible, or make sure the item is well protected and dry in transit.

Check Royal Mail or parcel services like Parcel2Go for competitive rates.

How much does it cost to return an item?

The cost depends on the return reason:

  • Unwanted item: You cover return shipping costs.
  • Damaged/Faulty item: We cover the return shipping.
  • Incorrect item: We cover the return shipping.

For self-paid returns, we recommend Royal Mail or Parcel2Go. A small tracked parcel via Royal Mail should cost around £5; courier options may range £7–10.

When we cover return shipping, we’ll send you a returns label. Complete the form by clicking here.

A restocking fee may apply for returns due to customer error or if items are returned in a condition different from what was stated.

Once your return is approved, you have 14 days to send the item. After that, the return is cancelled and no refund will be issued.

When will I be refunded?

We process refunds or replacements within 3–5 working days of receiving your return. If you used a tracked courier, you can confirm when the item was received. If you don’t hear from us within 7 working days, please get in touch.

How should I package my return?

We recommend reusing the original packaging. You must ensure the item is returned in protective packaging. Items returned damaged or without proper care may not qualify for a refund.

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We're a family-owned business passionate about inspiring play and creativity for everyone, from hobbyists to young builders. Our team is here to help you find the perfect toys, models, and RC vehicles. Let’s create special memories together!

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Your Satisfaction Guaranteed

We stand behind every product we sell with a 30-day, no-hassle return policy. Shop with confidence knowing that your happiness is guaranteed.

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Passionate Experts

Our team in Glastonbury lives and breathes models, RC, and toys. We're here to share our knowledge and help you find the perfect toy, model, or gift.

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Unmatched Selection

Immerse yourself in a world of possibilities with our extensive collection of top-tier models, RC vehicles, and toys, handpicked from the best brands to ignite your passion and creativity.

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Decades of Experience

With a legacy spanning 25 years, we're proud to have served generations of hobbyists, families, and kids, helping them discover the joy of building, playing, and creating.

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